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Reservations and booking service.
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Reception - Efficiency and
welcome
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Porter and bellboy - service
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Room cleanliness and standards
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Hotel Restaurants - Food, service
and billing
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Hotel Bars - Atmosphere, team
work and cash
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Health Clubs and Facilities -
Service and cash
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Pools and Sports Facilities
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Room Service - Service and
billing
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Children's Facilities
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Nightclubs and Entertainment
facilities
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Secretarial Office Services
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Grounds and maintenance
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Courtesy cars and transfers
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Menu, In house video and printed
matter proofing.
We rank each service with a detailed
report and a percentage score. This
way regular reports will show
general and specific trends in all
areas.
We guarantee the utmost
confidentiality in all our dealings
with your organisation. Great care
is taken to preserve our anonymity.
Reports are only given to authorized
personnel.
We can pinpoint where staff are
failing.
Visits may be by single business
people, couples or families,
dependant upon the emphasis of the
report required.
We are based in and near the Middle
East.
All of our mystery guests are
experienced in the Catering and
service sectors.